📦 Shipping Policy
Shipping Policy
At FlaxyWear, we are committed to delivering your order safely, securely, and on time. We work with reliable courier partners to provide delivery services across Pakistan and make your online shopping experience as smooth as possible.
Order Processing
Orders are generally processed within 1–2 business days after successful order placement and confirmation.
Order processing may include:
• Verification of customer and delivery information
• Order confirmation, where required
• Product availability check
• Quality inspection
• Secure packaging
• Preparation for courier dispatch
Orders placed during weekends, public holidays, sales, promotional campaigns, or periods of high order volume may require additional processing time.
Delivery Time
Delivery across Pakistan usually takes approximately 3–5 business days after order processing and dispatch.
Estimated delivery times may vary depending on:
• Customer location
• Courier service availability
• Public holidays
• Weather conditions
• Sales and promotional periods
• High order volumes
• Remote or less-accessible delivery areas
• Unexpected courier or operational delays
Delivery times are estimates and may vary due to circumstances beyond the reasonable control of FlaxyWear.
Shipping Charges
Our standard delivery charges are:
• Karachi Delivery: Rs. 230
• Other Cities in Pakistan: Rs. 250
• Free Shipping on orders above Rs. 5,000
The applicable shipping charges will be displayed during checkout.
Free Shipping
Customers can enjoy free standard shipping on eligible orders with a total value above Rs. 5,000.
The minimum order value for free shipping is calculated after applicable discounts unless otherwise stated during a promotion.
FlaxyWear reserves the right to update, change, pause, or modify free-shipping offers when necessary. Any updated shipping offer will be displayed on the website.
Order Confirmation
FlaxyWear may contact customers through phone, WhatsApp, SMS, email, or another available communication method to confirm order details before dispatch.
Please provide the following information correctly during checkout:
• Full Name
• Active Phone Number
• Complete Shipping Address
• City and Area Details
• Any necessary delivery instructions
Incorrect, incomplete, or unavailable contact information may result in order delays, failed delivery attempts, or order cancellation.
Order Dispatch and Tracking
Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or another available communication method, if tracking information is provided by the courier company.
Please allow some time for the courier tracking system to update after dispatch.
If tracking information is unavailable or you need help with your shipment, please contact FlaxyWear customer support with your order details.
Delivery Attempts
Our courier partner may contact you before or during delivery. Please ensure that your phone number remains active and that someone is available to receive the order at the provided shipping address.
If a delivery attempt is unsuccessful because the customer is unavailable, cannot be contacted, refuses the parcel, or provides an incomplete or incorrect address, the courier may attempt delivery again according to its procedures.
Repeated failed delivery attempts may result in the parcel being returned to FlaxyWear.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
FlaxyWear may not be responsible for delays, failed deliveries, or additional delivery charges resulting from:
• Incorrect phone numbers
• Incomplete addresses
• Incorrect city or area information
• Missing delivery details
• Customer unavailability
If you notice an error in your shipping information, please contact FlaxyWear as soon as possible. Address changes may not be possible after an order has been dispatched.
Shipping Delays
While we make reasonable efforts to process and dispatch orders on time, delivery may be delayed during:
• Sales and promotional campaigns
• Public holidays
• Severe weather conditions
• Courier service disruptions
• High order volumes
• Road closures or transportation issues
• Unexpected circumstances beyond our control
FlaxyWear will provide available assistance in case of a delivery delay, but exact delivery dates cannot be guaranteed.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact FlaxyWear customer support within the time stated in our Return & Refund Policy.
Please provide your order details along with clear photos and an unboxing video showing the issue so our team can review your request.
Returns and Exchanges
Shipping-related returns and exchanges are handled according to the FlaxyWear Return & Refund Policy.
Customers are encouraged to review the Return & Refund Policy before placing an order.
Contact Us
For questions regarding order processing, shipping charges, delivery status, tracking information, or delivery concerns, please contact the FlaxyWear support team through the official contact details available on our website.
By placing an order with FlaxyWear, you acknowledge that you have reviewed and understood this Shipping Policy.
