🔒 Privacy Policy
Your privacy is important to us.
At FlaxyWear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep your information secure when you visit our website, place an order, contact our customer support team, or use our online shopping services.
Information We Collect
FlaxyWear collects only the information necessary to process your orders, provide customer support, improve your shopping experience, and operate our online store efficiently.
The personal information we may collect includes:
• Full Name
• Phone Number
• Email Address
• Billing Address
• Shipping Address
• Order and Purchase Details
• Delivery Information
• Messages or information shared with our customer support team
We may also collect limited technical information when you visit our website, such as your browser type, device information, website activity, and general usage data. This information helps us understand how customers use our website and allows us to improve website performance and the overall shopping experience.
How We Use Your Information
The information collected by FlaxyWear may be used to:
• Process and confirm your orders
• Deliver products to your provided shipping address
• Contact you regarding order confirmation or delivery
• Provide order status and shipping updates
• Respond to customer questions and support requests
• Manage returns, exchanges, refunds, or order-related concerns
• Improve our products, website, and customer experience
• Maintain the safety and security of our online store
• Prevent fraudulent or unauthorized transactions
• Send promotional updates or special offers where permitted
We only use your personal information for legitimate business purposes and to provide a smooth, secure, and convenient online shopping experience.
Sharing of Personal Information
FlaxyWear does not sell, rent, or trade customers’ personal information.
Your information may only be shared with trusted third-party service providers when necessary to complete your order, deliver your products, operate our website, provide customer support, or comply with legal obligations.
These service providers may include:
• Courier and delivery companies
• Payment service providers
• E-commerce and website service providers
• Customer support service providers
• Technology, analytics, and security providers
Only the information necessary to perform the required service may be shared. For example, your name, phone number, shipping address, and order details may be provided to a courier company so your order can be delivered successfully.
Payment Information
FlaxyWear may offer Cash on Delivery or other available payment methods. We do not directly store complete debit or credit card information.
If an online payment option is available, payment information may be processed securely by an authorized third-party payment provider according to its own privacy and security policies.
Cash on Delivery orders may require your name, phone number, shipping address, and order details for order confirmation and successful delivery.
Cookies and Website Information
Our website may use cookies and similar technologies to provide a better shopping experience. Cookies may help us remember customer preferences, improve website functionality, understand website activity, and enhance the performance of our online store.
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functions of the website.
Data Security
FlaxyWear uses reasonable security measures and secure technologies to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.
We take appropriate steps to maintain customer privacy and keep personal information secure. However, no online platform, internet transmission, or electronic storage system can be guaranteed to be completely secure.
Data Retention
We may retain customer information for as long as reasonably necessary to:
• Process and maintain order records
• Provide customer support
• Manage returns, exchanges, or refunds
• Fulfil legal and business requirements
• Prevent fraud and resolve disputes
• Improve our products and services
We do not keep personal information longer than necessary unless required for legal, security, or legitimate business purposes.
Your Privacy Rights
You may contact FlaxyWear if you wish to:
• Request information about the personal data we hold
• Correct inaccurate or incomplete information
• Update your personal information
• Request the deletion of certain personal information, where permitted
• Ask questions about how your information is used
Some information may need to be retained for order records, fraud prevention, legal obligations, or other legitimate business requirements.
Third-Party Links
The FlaxyWear website may contain links to third-party websites, social media platforms, or external services.
FlaxyWear is not responsible for the privacy practices, security, content, or policies of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
Children’s Privacy
FlaxyWear does not knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information through our website, please contact us so we can review the matter and take appropriate action.
Changes to This Privacy Policy
FlaxyWear may update this Privacy Policy when necessary to reflect changes in our services, website features, business practices, technology, or legal requirements.
Any updated Privacy Policy will be published on this page. We encourage customers to review this page periodically to stay informed about how their information is collected, used, and protected.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the use of your personal information, please contact FlaxyWear through the official contact information provided on our website.
By using the FlaxyWear website or placing an order, you acknowledge that you have read and understood this Privacy Policy.
